It was very easy and quick to schedule an appointment with Carpet Source. I just called them up, and they sent out a guy to measure and order new carpeting within a week. The following week, they sent Jason to do the installation. This guy worked his $@!#% off! He installed the living room, the bedroom, and the hallway. He really worked hard! The carpet seems to be good, and time will tell how well it wears. This has been a good service with excellent customer care and communication.