Was a bit skeptical buying flooring on-line, but know what we wanted. Our customer service contact, David, did just a great job on helping us select a type/manufacturer and getting it on order. He also kept every commitment he made to us; pre, during, and poist sale. His follow-up and attention to detail were fantastic. I run a $4B sales technical sales organization and have rarely seen this type of service. Would strongly recommend the company and David.