The guys that came to me from People Movers were extremely knowledgeable. They showed me how to pick up heavy pieces, how to protect pieces from damage, and how to protect the floor from damage too. They immediately adhered to my requests. They also laid down a tarp on my new floor so as not to scratch it. They were extremely careful, polite, and considerate. They would ask me where I wanted items to go, so it was a pretty positive experience that went by quickly because they were so very efficient.