I called Ron on a Friday describing a water pressure problem that I was having. He told me what he probably thought it was, and said that he would be out the next day. I told him that I had to leave the house by 7:30 am and he said that he would be there at 6:45 if I like. I did like and he was very prompt. He took a look, had to go out and purchase a part.He came back and fixed it, and my wife said that he left about 5 minutes after I did. We are very happy with the results. Our problem was fixed.