They did a rebath on an upstairs unit for me that was an over sized shower stall. The shower pan was leaking, and when the person came I told them about that. They said no problem, and that they custom make shower pans. He said it would take about 3-4 weeks before they got everything, but within the next day or two they called and said they were ready to do the install.

When they came out it was not a custom shower pan, it was just a flat piece of material laid in place. They said that's just how they do it, but I said that's not what I was expecting.

They did the install, and put a lot of material down, but it still leaked after I tested it. Getting them to come out and fix that was hard. I thought they should have made the effort to reach out and come but I had to contact them and end up speaking with the owner to get them to come. They came out three times before it was finally good, and they ended up having to replace the drain system.

They did get the problem corrected though, so I can't fault them on that. I just felt like I was put in a situation where they were saying, "we want to get paid, we want to get paid," when they hadn't finished the job yet. Overall the finished product is what I expected though.