I had my wife's car detailed, inside and out, at C&D Autobody after they made what appeared to be a decent repair to my sons front bumper. The detail work was scheduled in advance and what was suppose to be one day ended up as two. When I did pick up the car it was dark (5 pm) and raining. They were kind enough to keep the car in the garage so I could look over the car and accept their work. From what I could see, they did a good job. I drove the car home in the rain at a top speed of 35 mph as I live near by their shop.
The next morning while my wife was driving the car THE HOOD FLEW OPEN and crushed against the window. Fortunately she was able to control the car and bring it to a safe stop. As can be expected she was extremely frightened. Minus all the small details, she was able to close the hood until the safety latch was able to catch and drive the car home.
I took the car back to C&D to inform them of the incident. In no way did they want to accept responsibility for unlatching the hood. I was told they do not open the car hood for detailing. I informed them we have owned the car since it was new (over 10 years) and we have never had an accident or issue with the car. I suspect the latch was pulled when detailing inside the car.
After going back and forth they agreed to replace the hood, repair the dents on the roof (just above window), replace window wiper molding. The estimate I received showed $0 customer $600 insurance. When I picked up the car after being repaired only the hood was repaired and I was informed the $600 was my responsibility.
By the way my sons bumper came loose as the glue did not hold. Glue. It was suppose to be fastened with hardware.
The good: clean shop and friendly staff.
The sad: I really wanted to support a local small business. I just can't afford this type of service.