First - it would have helped a great deal if the original salesperson had mentioned how the financing option worked. I did not realize that I needed to look for an envelope from the bank in the mail, which would have the check to give to the installers. I should have been told the name of the bank, to look in the mail for a check from them, and that I would sign that check and hand it to the installers when they were there. It caused quite a bit of anxiety, but thankfully I hadn't shredded the envelope yet. I don't look at bank offers that I receive in the mail - if I don't recognize it, I shred it.

Second, the installers forgot to install the dual portion of the shower head (the part on the hose). I didn't realize it until the next day, and the customer service folks were very responsive, and I received service during that same week.

Finally, it looks like I'll be making one more customer service call-I noticed that some of the caulking isn't quite right (looks like there was an air bubble that popped, so there is a tiny hole). Plus, there are a couple tiny spots that look like they need to be done a little better.