I had used Metro Lock & Safe Service in the past, so I called them again recently when I needed a few keys made that had been lost. The front door latch wasn't working properly, as well. The gentleman who came out was very nice. He arrived promptly--right on time--and finished quickly. He made great keys at a rapid pace, and really handled it.

The only thing I wasn't pleased with was the front door latch. He showed me that it was working after he had performed the repairs, but it stopped working after he had left. However, when I called I was told the work was under warranty, and they were willing to come back to take a look for me. No one knows what happened between the time it was fixed and the time he left. I'm just glad they are willing to make amends.

If you want a lock company that will come out at the time the say, and get the job done, then I would call Metro. They have warranties on their work, which affords some peace of mind. I will definitely use them again.