Came over for an estimate (on time!). Listened to my needs and made some recommendations. Didn't try to sell me on a bunch of services I didn't need. E-mailed the estimate so I could mull it over. Scheduled me right away when I called. Came out to do the work (on time!). Did everything exactly as we discussed. Left not a single trace that they were ever there (read: they cleaned-up after themselves). My trees look wonderful. And I'm a happy customer who is happy to tell others how happy I am and that they, too, can be happy customers if they use Sid Mourning.