Business Description:
Custom Painting Inc. is a full service painting company that also installs custom moldings, doors, and window casings.
5 121 reviews
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Categories
painting, staining & exteriors
Custom Painting Inc
97 Rickenbacker Cir, Livermore, CA 94551, USA
(925) 443-3500
https://www.custompaintinginc.com

Service

Will Recommend

Total Experience

Marjorie R.

Central Coast, CA
Custom Painting Inc

Not a truthful company, lacked communication

The owner of Custom Painting Inc. underestimated the costs of the paint job and I felt the whole project lacked good communication. When the workman showed up, he asked me how many sidings the owner estimated had to be replaced and I told him I did not know the number of panels, just the price, so he replaced whatever he saw fit. He did 22 or 23 panels instead of the 13 or 14 proposed in the estimate so it was an extra $4000 dollars.

I did not feel it was an honest estimation and I feel he gave a low bid to get the bid. When the worker asked me that question, I was shocked he did not already know the answer from the owner and he should have come prepared to do the job. It was not a truthful transaction and I would never recommend them.

comments

Custom Painting removed sheets T1-11 siding and 1x4 trim around windows and doors that had dry rot and we painted the exterior of her home. Marjorie was very happy with the quality of our work and also very happy with my employees. She was not happy with me (Mark Thissell the owner of the company). Marjorie said that I gave her a bad estimate on the wood repairs. The cost of the wood repairs did get higher as we started removing the bad wood, and I did tell her when I gave her the estimate that the wood repairs can go up in price because we may not be able to see all the damages from the surface. We did discover more damaged wood once we started the repairs and I did tell Marjorie that her cost of the wood repairs will be higher than originally quoted. The total cost of the repairs to the damaged siding and trim was not determined 100 until the work was completed.
Marjorie thought I under estimated the original cost of the repairs but it was impossible to foresee all the damages to the house.

 Custom Painting Inc commented on 04/18/2012
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