We had a situation that was difficult as far as our apartment was not quite ready. Glenda Smith Movers went with the flow, and they were able to work around it so they could still be moving us instead of just sitting around with clock time ticking off. Basically the carpet had just been cleaned minutes before we got there, so all the boxes were being taken into a wet apartment. They did the very best they could under the circumstances and I was very impressed. I highly recommend them.