Both Craig and Lori were great Lori listened to my sob story of how I was hung out to dry with another company the night before(they never showed). After being burned the previous evening with a no show company AC people were not high on my warm fuzzy list. Both Craig and Lori made me feel that they really cared about my problem. Craig arrived at the scheduled time and took the time to explain and answer all of my questions. I am so satisfied that I most definetly recommend Des Moines Heating and Cooling to all of my family friends and Co-workers. Thank you DMHC for letting me enjoy my holiday weekend with a comfortable home. I can't express to you enough how satisfied I am with your service. Will use you again you can bet on that.