Mitch (and team0 take the word "service" to its rightful level. I love the multi-generation feel of Scotty's, and that they are home grown, family-centered, and know their customers. Mitch seems to know what I need before I do, then knows how to bring the job to completion and perfection. Scotty's Audio and Video surpasses the chain stores in service by a country mile, and was extremely competetive when it came to price. The value added in service by Scotty's makes the difference, and I strongly recommend you let them give you a bid on your next project.