I hired this company to clean my carpets. I had placed a bid on an offer they posted on Bid Madison. I won. I was to have 1250 sq ft cleaned.
They did not.

I came home from work (a 12 hr shift) and I have spent the last 2.5 hours soaking up the water left in my carpets. The water was dirty! I have taken pictures and wish I could post these to their site.

I called the business and complained. He said " you are an angry person" I said "Yes!" You did a #$$ job". He stated "You coupon people are all alike" and hung up on me.

During the conversation I told him I was using my Hoover steam vac to suck up the water they left behind. When I hired them to do the job I asked him point blank about complaints on the "carpet was soaked". He said it was a malfunction and it was fixed.

Evidently they never fixed their malfunction equipment. He said they did their best work. I hate to see what their worse work!

To top this all off they charged my fiance another $80.00! He said a hall way was not included.

I thought repeatable business inform the customer of extra charges before they do the work?