Business Description:
Proudly Cleaning Greater Madison Area, offering three step cleaning process. We are recommended by many renowned organizations, local businesses & residences...
5 89 reviews
Categories
carpet & upholstery cleaning
Mass Carpet Care LLC
Madison, WI 53725, USA
(608) 203-5555
http://masscarpetcare.com/

Availability

Will Recommend

Professionalism

Tony B.

Madison, WI
Mass Carpet Care LLC

Truck broke down and wet floors

We decided to get our carpets cleaned before moving into our new house. We called Mass Carpet Care to get details about their services. We were told that the carpets would dry in 2-4 hours. So, we scheduled the carpet cleaning for the day before we moved in. After only cleaning a small portion of our carpets, their truck broke down, and they had to go and get another truck, which took about 30 minutes. When they came back, they brought a very old looking truck, which would have been fine, except that the next day, our carpets were still very wet. Our TV man came to install our satellite, and had to take off this shoes and socks because the carpets were still very wet! We call Mass Carpet Care, and they did bring over a few fans to help with the drying, but the fact that the carpets were still wet was very inconvenient with our move.

comments

Thank you for taking the time to comment on the service you received. We apologize for the inconvenience you experienced. We take full responsibility for your carpet being wet longer than promised.
There are several factors that impact drying time, and we are glad you contacted us the next day so we could promptly get two high-powered floor fans to you. (These fans are capable of drying rooms in minutes.)
Mass Carpet Care uses truck mounted carpet cleaning systems that are completely integrated into the van at the factory. We keep these machines in top working condition and they regularly outlast the van, therefore ending up with older looking vans with well oiled machines running inside them.
Again, thank you sharing your experience. Your feedback will give us a chance to correct this problem and prevent it from happening in the future.

 Mass Carpet Care LLC commented on 05/20/2011
« Back to reviews