Overall, I think that Mass Carpet Care did a really good job. They arrived a little later then expected, but got right to work. They even came back the next day to work on a particular spot. I thought they were pleasant, fast and really focused on what I told them needed special attention. I was a little surprised that the carpets stayed wetter than I thought they would. Based on talking to them, I thought they'd dry a little faster. Even though I thought it was a bit pricer than what I thought they'd be, I'd use their services again and I was satisfied with the work the did.