My carpets were not just bad, they were gross. I had let about five years of babies and chocolate milk spills add up. Don't forget the new love of my 20 month old, bananas. Jillian came in and pretreated the areas that needed it. She helped me move a few small items out of the way, and she got the job done in about 1.5 hours. I have before and after shots on my facebook page. Amazing! I would highly recommend this company!