Business Description:
Establishing our first location in 1970, Fletcher's Tire and Auto Service has since grown to 27 locations serving metro Phoenix, Tucson, Payson, and Prescott Valley
Categories
tires & wheel alignment

Will Recommend

Total Experience

Price for Value

Hailey S.

Prescott Valley, AZ

Fletcher's Tire & Auto

Terrible Customer Service and Communication at Prescott Valley

I purchased a full set of tires for my SUV at the Prescott Valley location to try to support "the new guy in town". I was told on several occasions that the tires had to be ordered and someone would call me back. I never received any return calls and had to repeatedly call them. I had a nail in my tire a few months later and went to redeem the warranty. I was again told they would order the tire and call me. I never heard anything and again had to call back several times only to learn they had the tire in stock the entire time. My tire sensor was damaged during repair and I have been trying to get it fixed by them for over a week. I have spoken to managers and people who claim to be managers, but are not, and still don't get any service. I was told today that "they forgot"!! Even after I have made them aware I am angry weeks ago. I would not recommend this location to anyone unless you have plenty of time to spare with repeated phone calls and visits. The only good thing I can say is they price matched my tires to a local competitor.