I felt very comfortable when JR was at the shop and was surprised and saddened by his dismissal. In all the years he serviced my cars I had the utmost confidence in him and trusted him to do a good job at a reasonable cost.
In my last visits at Gelormini procedures were suggested and done that were unfamiliar and expensive but I permitted the work to be done.
When I called for an appointment for servicing
with mileage about 70,ooo (miles) one of the men told me that two "flushes" would be required at an approximate cost of $300-$400 in addition to to the regular service.
Since then I've been taking it to Honda and 'am pleased so far.
So, trust and cost were factors in my leaving.

Ron