Raymond is a very nice guy! He cares about helping people with their pest problems! We had bed bugs and I never thought it would happen to my family. I called Enviropro Pest Solutions and spoke with Raymond and he educated me on the bed bug. He came over the next day to check our house and then a couple days later did the heat treatment. He takes his time and answered every question I had. He got rid of all the bed bugs in our house! We are so happy to be bed bug free! I highly recommend Raymond!