This was not the first time using Koss Collision Center. They did a bumper replacement and car repair for me. Someone rear ended me. But no one was hurt. I would continue to use their service because they are very organized. They know what they're doing. They do a great job. I would use the word professionalism in describing them. And I would tell a potential customer of theirs that I highly recommend them because they're professional and get the job done right. Scheduling was fine. They take the time to do it right when they give you a time frame. They're not unrealistic. They are also easy to work with. They are polite and courteous. They answered all my questions too. I would recommend Koss Collision Center to my family and friends.