Prompt, trustworthy, and good quality.
I first went to Baseline Auto Service because their office person had worked for several other companies, and I followed him to Baseline. I got to meet the mechanics, and I like everything they do.
I refuse to go to the dealer because I don't like them, and I think they overcharge me. Baseline Auto does what they say they will do, and they just do what is needed. When there wasn't something fixed quite right, they immediately repaired it.
I no longer live in Boulder, but I go out of my way to get service there because I trust them. It seem to be easy to make an appointment, and they are very prompt and timely in their service. The quality seems good. There are a few pieces of equipment that they don't have, like alignment equipment, but they tell me if they can't do it.