We had two rugs cleaned by this company, one was fine but the other rug is ruined. It has brown spots all over it! We have been dealing the owner for over 5 weeks to fix the problem and he has not called us back, refuses to address the problem, and has made non attempt to let us know what the next step is.. There is apparently no next step so we will have to access the legal system to get our rug replaced. I would not trust this company!