For two years I was enrolled in the service plan with Leechman Service Legends. Each and every time they came out, they were polite, respectful, knowledgeable and ALWAYS willing to take the extra step to make it a great service experience!! Against my wishes, we had the competing company install new furnace and air conditioning units, BIG MISTAKE!!! To the other company, customer service is only important until they have the money in hand. I would give anything to go back in time and buy the furnace and AC from Leechmans because I KNOW that they would be upstanding and honest for years to come, and...I know that the staff from Leechmans won't ever drop the "f" bomb at anytime while working in my house. The other company had people that looked like they just stepped off of a prison bus and talked like it too. Even now as I tried to get a simple request fulfilled, I have been disappointed once more! I should have insisted on getting the new units from the Service Legends!! This has been a costly mistake that I will never make again & I'll be sure my friends don't make the wrong decision either!!!!