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Please pardon our delay in responding to your online review, as we were somewhat taken back by the review we received.
We strive to give our customers an accurate assessment of their vehicles condition each and every time they visit our shop. We do this before performing any services or repairs because it would be a disservice to do otherwise. For example, we would not recommend a transmission service if we know through diagnosis that the transmission needs replaced just as we would not perform an oil change if the engine needs replaced or simply service the brake fluid if the brakes are unsafe. We genuinely care about our customers and their investments and act or advise accordingly.
Your vehicle was scheduled for an oil change. We agreed upon a Major Fluid/ Filter service due to the condition of the fuel and air filters. We encourage you to call around and check prices for the exact same service that was performed on your vehicle and you will find that we are very generous for what we charged.
We completed our Courtesy Vehicle Inspection including diagnosing failed components (at no charge) to ensure as accurate an estimate as possible based on the condition of the vehicle and Sterlings needs as discussed with Patrick.
During our Courtesy Vehicle Inspection and Diagnosis, we found the following:
1.Problem: Batteries failed load test- Left: 8v, Right: 5v
We recommended: Replace both batteries
2.Problem: Badly leaking steering gear box and line from power steering pump to booster
We recommended: Power Steering Service, replace pressure hose, pump assembly
3.Problem: Leaking lower oil pan gasket
We recommended: Replace oil pan gasket and reseal
4.Problem: Broken carrier bearing rubber mounting with marginal vibration while driving and
torn right side cv axle boot is losing grease
We recommended: Overhaul rear driveline
5.Problem(s): Idler arm has excessive movement, pitman arm has excessive movement, both upper ball joints have excessive movement (has aftermarket style ball joint for the lift kit)
We recommended: Steering/Suspension including align front-end, pitman arm, idler arm, etc.
While there were other problems noted with the vehicle as shown under Recommendations on your invoice, the problems with the vehicle listed above are the problems Sterling and Patrick discussed further and agreed to submit to your insurance for authorization for repairs. It was and is never our intention to get anything extra from you or your insurance company and we feel bad for you in that it appears as though you purchased a truck that has not had much maintenance and has some issues. The real disservice, in our opinion, is that the aftermarket insurance sold by the salesman will not cover this vehicle. It seems as though Sterling paid $2500 for a piece of paper that does nothing for him.
Patrick spoke with Sterling several times throughout the process of submitting our findings to the insurance company. Sterling never indicated, at any time, that he was displeased with the direction we headed. To the contrary, he seemed pleased that we were diligently advocating on his behalf to get the issues covered.
Our goal is to provide quality service to our customers and anything less is below our standards. We appreciate and value your feedback and the opportunity to learn from this experience. Should you wish to discuss your concerns further, we would love to hear from you.

AG Diesel Repair commented on 07/12/2013