They advertise "Cheaper" in their Yellowpages ad and that couldn't be further from the truth. They charged me a flat "non-membership" rate of $289 to replace the dual capacitor ($40-50 part) and spent less than an hour at my house. I even asked the repairman if that was a fair price for the part and he replied "yes". But once they have hooked you with a $99 diagnostics fee and fixed your a/c in 100+ heat, you're just happy to pay anything, right?

After researching the price of that part, I called 5 other HVAC competitors in the area and they ALL said they would have charged $150-$160 to do the job Cogburn's did. I asked Jack, at Cogburn's, what an hour of labor plus the part would cost and it was still cheaper than what I was charged. I left messages with the staff to have the owners or supervisor to call me and explain why they charged me nearly twice when they advertise to be cheaper. No one returned my call after 3 days. Then they wanted to give me a bunch of free service that I did not need. After saying that was unacceptable, Tammy, the owner's wife said "we will send you a check around 50 dollars or we can come take the part out and give you a full refund. In 105 degree heat? So, I have yet to recieve the check and it has been almost 2 weeks.Tammy also told me that if I report them to the BBB for false advertising and price gouging she would contact all the HVAC repair companies and tell them I never paid my bill and to not allow me to hire them...aka blacklisting me.

I am a disabled, single mom and can not afford to be taken advantage of with price gouging that left me with no grocery money for my child (who also needs medication) and I. Whether you have the money or not, I'm sure you don't want to pay twice what everyone else would charge for any job. I've since seen reviews on other reviewing sites and there are people complaining about the same problem!