My air conditioner died on a 102 degree day - I called at 6:30 pm and got a response right away. David said he had two other jobs ahead of me, but if I wanted he WOULD be there that night. He arrived about 10:45 pm and worked until 12:30 am - with a flashlight! He was professional, polite and turned a horrible day into a good experience. Cogburns - you should know this is a fabulous employee and he represents you very well.