I've been a customer at Bernie's for at least 15 years; I wouldn't go anywhere else, including the dealer. The last few years have been especially good--with Will at the front desk. He's so nice, and very knowledgeable about cars and problems since he started out as a technician. I feel secure that I won't ever be cheated or misled at Bernie's, and that their charges are reasonable and fair. I'm so happy that I have Will and Bernie's to rely on for my car service.