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Customer stated she had no concerns in her carpet and that she only wanted a Touchup cleaning making it clear she did not want to pay for our higher-end cleaning options of Elite and Competitor services.
On the phone we estimated approximately 1000 square feet, stairs and a gallon of pre-treat for traffic, spots and spills. Per company policy she was informed that we would measure and establish the exact size and price upon arrival and that she would be charged for actual size. She requested we remove the pre-treat cost on the work order attempting to keep the cost as low as possible.
Upon arrival, she had 1450 square feet with some noticeable traffic wear and soil, more stairs, a large plant spill and a potential oil spot. She demanded we clean the extra areas and spills at no additional cost or she would find someone else. We left without doing any work or collecting any charges.
Do to individual perception and varying home sizes, we discuss pricing and changes before we start so there are no surprises at the end of the job. This gives people the option of adjusting the services or not having us do the work.

Chem-Dry of Colorado Springs commented on 09/11/2012