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Drain Fix Flooded my basement & Schneller wouldn't fix their mistake
I could not be more disappointed in what I thought was a 'family' company. A plumber 'fixed' my basement drain by shoving 6 towels down it before adding a cap to help with a foul odor. This action has flooded my basement 3 times since. My basement never flooded prior to the 'fix'. After asking the company to resolve the new problem cause by their plumber, they told me no one would come out to fix the problem Schneller created because they can't find record of someone at their company doing this specific task.
I know for a fact two men from Schneller were at my house and 'fixed' my drain, one left to get a part to fix the drain and returned. However, the company doesn't care enough to ask those two men about the drain fix.
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