Business Description:
Plumbing, Heating and Air Conditioning Sales and Service
5 89 reviews
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Categories
plumbing, heating, and cooling
Schneller Plumbing, Heating & Air Conditioning
1079 Ohio Pike, Cincinnati, OH 45245, USA
(513) 457-4206
http://www.schnellerair.com/

Service

Total Experience

Will Recommend

Barb G.

Cincinnati, OH
Schneller Plumbing, Heating & Air Conditioning

We have used this family/company for over 20 yrs. Lately, the quality of their technicians have gone down, while they're prices have gone up.

Our 2 commercial roof top units were serviced. We were quoted a price with over $300 in frivolous, add on charges. The tech agreed to remove them. When he left, the heat didn't work. He came back the next day and reconnected a wire he had accidentally disconnected. We have used this family/company for over 20 yrs. Lately, the quality of their technicians have gone down, while they're prices have gone up.

comments

Barbara, We are happy that you sent in this review and for your business all these years. We apologize that you feel this way about our techs and pricing. We are very picky about the techs that we hire and they go through a rigorous training process. We appreciate your business and definitely want to make sure that you are aware we pride ourselves on customer satisfaction. We do not charge frivolous charges and we are sorry that you felt that way about them. We charge for the work that we complete and while, customers do not always agree, we are a family company that tries to be the best for our customers. Colin knows that he should not have just taken those charges off as it should have been approved by Alex our service manager who spoke after Colin was there. Again, anything we can do to make this right.

Schneller Plumbing, Heating & Air Conditioning commented on 01/25/2017
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