I called Mike Counsil Plumbing because my pipes were banging around and they were available to come right away as it was somewhat of an emergency. The technician was very friendly and explained what he was doing at each step. They cleaned up after themselves leaving my house in good condition and were very conscious of my dog when going in and out of the front door. My only issue with them is I feel their prices are in no way competitive with other companies and are extremely high. Although pleased with their work I will shop around the next time.