The last time we used Paul Revere, it was an emergency service, and they came right away, and repaired my boiler! I was shocked at how fast it was done, and how professional the technician was with his work. I think his name was Tim, he did a great job. Another time we had them come by, and the technician Skip was great. Everything turned out great--I have a maintenance agreement for them to come out every year to look at my boiler, which is great. Just wonderful.