Business Description:
We serve the Southside of Hampton Roads & are committed to providing the best service. We sell, service & install heating, cooling & indoor air quality products.
Categories
heating & air conditioning
Air Conditioning Specialists
2618 Airline Blvd, Portsmouth, VA 23701, USA
(757) 558-9122

Professionalism

Will Recommend

Value

Jamie T.

Norfolk, VA

Air Conditioning Specialists

Misdiagnostic

Company charged me $69 to come out and do a diagnostic on my HVAC unit. What they told me was wrong was not the issue. I was told by the repair technician that my compressor was stuck and needed to be replaced. I was quoted $1288 in labor to repair this and that my parts on the unit was still under warranty until November so they would be covered. The following day I had another HVAC company come out to give me a second opinion. I'm a single mother of two so I always shop around to try and get the best rate I can. This HVAC company was able to fix the unit within an hour and charged me $150 for parts and labor. I was told the issue was that the capacitor just needed to be replaced. When I called to discuss this issue with the President of this company he went on to tell me that his technician did nothing wrong. In fact he stated while his technician was there, he did me a favor by not charging me an additional fee to do a hard reset to my unit while he was doing the diagnostic. I'm sorry, I thought favors were free and how are you going to charge me for something that didn't resolve the issue? He than continued to tell me that replacing the capacitor is only a temporary fix and that I need to continue to save my money because the compressor will eventually go out. He stated it could be a day, a couple of weeks or a month, but it will go out. I am confident that what this company quoted me would have fixed my issue but there was no other options given to me. My issue is that he knew by fixing the capacitor that it would resolve the issue, even if it would have been a temporary fix, he knew it would have resolved it. But in this case, they choose not to give me that option. They made it seem that the only option that I had was to replace the compressor and pay the $1288. It would have been nice to have the option to replace the capacitor for a limited amount of money; even if it was a temporary fix, to give me time to save up to replace the actual compressor. I feel like this company is very dishonest and goes immediatly for the highest dollar fix they can instead of giving options to the consumer and let them decide what's best for them.