Description Of Work: Donmar replaced my heating and air conditioning system and built in humidifier with a new system by Carrier. Donmar had installed that system 15 years ago. This was a repeat call because their service back then was so good. They also installed a new system in an investment property a few years back.
Member Comments: The estimate was handled promptly by the owner, communicated back and forth electronically so there was no need to meet in person. Donmar had the specifications for my home from the installation done 15 years ago.
The team arrived promptly, covered their feet and the floors and set about taking out the old system, taking measurements for the new ductwork installation and from there installing the new equipment. I wish I could photograph the beautiful installation, it is just that beautiful.
The Donmar team of installers arrived promptly at 7 a.m. and worked nonstop until 6:30 p.m. to get the new furnace, A/C and humidifier installed. This system has water warnings built in in two places and an electronic thermostat that does everything except cook breakfast (and it might have done that, but I didn't ask for that service.)
This is the new Carrier Infinity System and it is quiet and lovely. It is suddenly 85 degrees outside and my home is fabulously comfortable.
Let me tell you a little story about Donmar Heating: 15 years ago, Donmar was the only company that answered with a person on the end of the phone, on a late Saturday afternoon. My central air conditioning system failed and there was no getting it started, was time to replace. I had a longhair terrier at the time and he was a family member as were all of my pets including two mature cats. Donmar understood that my pets could not withstand summer heat for very long. So, I called on a Saturday afternoon, Donmar came out the NEXT DAY on Sunday and took measurements, and the next day, Monday, my new system was installed. Crisis over. I bought an extended warranty which was used only once but was beneficial pricewise, and only used several years after the original installation. With the "answering the phone with a human," and the emphathy for my pets, I knew I would call Donmar for HVAC installations which I have for my home, now with this installation, and for an investment property. The experience was the same at the investment property. My tenant was running "hot" systems and needed correction fast. Donmar came in with "military precision," waiting on the curb for my tenant to leave for work that morning.... Get the picture? This company knows Customer Service. Thank you Donmar!!!