Business Description:
The finest in heating and cooling equipment with friendly, professional service. We use only the best suppliers like Trane and Honeywell.
4 46 reviews
Categories
heating & air conditioning
Poudre Valley Air
2416 Donella Ct UNIT A, Fort Collins, CO 80524, USA
(970) 672-1165
http://www.pvair.com

Service

Total Experience

Will Recommend

Erica B.

Fort Collins, CO
Poudre Valley Air

poor follow up

Poudre Valley Air is unable to stand by the warranty that came with our air conditioner compressor. One month after install we had to call for problems with the compressor and we were incredibly disappointed that the service was not covered by the warranty. Three customer service agents were not able to explain the charges to me. With previous projects we have been pleased, but I would never recommend a company who is unable to support their written warranty.

comments

I'm sorry for any confusion here. We replaced the outdoor unit only. When we showed up for the service call it turned out being the thermostat that was the issue. This isn't even a thermostat we supply or sell. I'm sorry but I can't warranty a part that wasn't something we supplied or installed. Once again, I'm sorry for any confusion and I hope you understand. Thank you.

 Poudre Valley Air commented on 08/30/2016
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