I have been a customer since I bought my condo about 8 years ago. Until this last round of service,, I have felt like I got good service, though somewhat expensive. This time I felt ripped off. First, I needed one toilet replaced; the men brought two. I did not approve its being installed an they took it away. Then, they replaced the shower head in the guest bathroom with a very elaborate new head. I saw this some model on sale; I am sure I paid much more for mine than this sale price. AND I had the shower head in the master bath replaced about a year ago. Included in the replacement was a new plate where the lever which had closed the tub for a bath was located, and the opening over the drain was also changed. Naturally, I expected the same replacement with the new shower head. It didn't happen. I was encouraged to put a water filter on my hot water tank. The filter would not fit the available area. Then the plumber noted that I could simply have you flush the tank once a year, for no additional charge. This seems like I was being sold piece of equipment that I didn't need. Yes, I did call about the drain plate and was told the plumber would call me. That was about three weeks ago. I am still waiting.