Business Description:
Categories
handyman services
Handyman Matters
4100 Redwood Road #191, Oakland, CA 94619, USA
(510) 531-4300

Will Recommend

Professionalism

Price for Value

ETTA N.

Oakland, CA

Handyman Matters

Poor Customer Service

I located your business in the Good Service Guide. I called and spoke with Teresa regarding an appointment to get an estimate; remodel living room; new walls; install recess lights and dual pane windows.

Teresa was very pleasant; she said she would send Michael; I had a great feeling about your company and was looking forward to our meeting.

She scheduled the appointment for 1:00, Jan. 15, 2011; which was approximately two weeks after my call. I thought I would receive an appointment confirmation call at least one week/days before the appointment.

I DID NOT hear from your company at all; the day of the appointment I called twice and left messages to find out why the contractor was late. No one called me back!

Teresa called me the following Mon. Jan. 17, 2011 and left a message saying "she forgot to tell Michael about the appointment"!

This was VERY poor customer service and a waste of my time; I had previously planned to go out of town for the holiday weekend. I was very upset; and had to calm down before contacting your company regarding this situation.

Unhappy Potential Customer

comments

this happened exactly as Etta explains. I typically don't schedule work or estimates on the weekends. I was hopeful that the 2 week lead time would not be a problem.
I put Etta's information off to the side to "make sure" it would not be a problem and then I made it a problem by forgetting.
I am sorry!

Handyman Matters commented on 01/24/2011