Early in my relationship with my Mini Cooper, it suffered a parking lot dent in the trunk. Thinking it was too small a problem, we motored-on until much later I inadvertently messed up the front bumper. I was able to watch, via their website, each step of my repairs. Much to my surprise, the rear dent was the most complicated of all. They trunk door assembly had to be taken all apart just to get to the damage! The finished body work is fantastic and the car looks brand new. All the little paint chips on the doors are gone along with the long scratch from a fallen tree during the recent hurricane. It looks terrific!