I called Just Right Air to come out and address water leaking from the AC unit in my basement. Initially, we had a miscommunication around the scheduled arrival time. When the service tech did not show up when I expected, I was quite upset and voiced my frustrations to Dan. I also indicated I would be looking elsewhere for service. Later that day, Dan reached out to me to apologize for the miscommunication and offered a free diagnostic visit to make up for the confusion. While the free diagnostic was nice, I was particularly impressed that Dan reached out at all. That is a level of customer service that, based on previous experiences, I did not expect. I was surprised and very impressed.

We were able to schedule a time the next day when Mike came out and was able to quickly and professionally identify the source of my leak and address it. In addition, I brought up a separate problem I had with my upstairs AC unit. There was a high pitched squeal that would happen sporadically in the middle of the night. To try to fix this, we had a service call from a different company. Their tech spent two hours looking things over and indicated he couldn't see anything wrong. He suggested we try turning the AC up and down to force the issue to happen more regularly so he could see it in action. However, as the issue happened rarely, getting it to happen regularly was unlikely. In addition, it surprised me the tech had never heard of this particular sound. Regardless, I mentioned this to Mike, who spent less than 5 minutes looking at my AC unit before diagnosing the issue, explaining it, and quoting me a ballpark price to address it.

I will absolutely be calling Just Right Air the next time the need arises and I will not hesitate to recommend them to others.