upon taking my car they said they would contact me in a couple days after 3 i had to call them to find out anything, again after a few days I had to call and they said should be ready on wednesday, they called me at 4:30pm on wednesday to let me know it was ready so no way that late to get there and when i picked it up thursday my remote would not disable the alarm, after setting the valet to get it home my spare remote worked fine so I open my remote that didnt work to find it wet inside, but they said in the 2 weeks it never left the car, pure bs, they were not informative or professional and apparently liars to boot, when acsc contacted them on this they told them that they left the remote on roof and maybe it got damp, there was still wet circuits in it when i opened it not just slightly damp sorry