This was my third time using Chem-Dry by the Millers. I had always had a urine problem with my dogs, and other cleaners I had used in the past were unable to take care of the problem. So, I had Chem-Dry by the Millers come out, and they took care of the problem. They are a little more expensive, but definitely worth it. The technicians are clean-cut and they always give me the price before they do anything. They are also willing to work with you to stay on budget.