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Individuals who manned the trucks were very good. Communication by management was less than desired.
Dealings with the sales staff and scheduling prior to the move date was good.
Household goods were to be picked-up, and stored for approximately two months. We were told that the items would be placed in crates, and that the crates would not be opened until delivery at the new address.
Loading the crates went well except that the number of crates needed was underestimated causing a major delay mid-day. Ultimately ten crates were filled and loaded.
Craig Van Lines filled out and provided a copy of the item manifest by number. Total number of items 221.
Nowhere on the manifest did they record the number stenciled on each crate, Again ten crates total.
During the two month storage period I contacted Craig Van Lines a few times to ensure all was proceeding as planned and verify delivery date of 9/01/15. Delivery time was established by the Craig Van Lines office as between 0900 and 0930 on Tuesday, 9-01-15.
The van actually arrived at 1230 after we were informed that it would arrive at 1400. Only one crate was intact. Other items had been removed from the crates and reloaded in the truck. Items from only 8 of the 10 crates were present. The Craig Van Line office was very tardy in finding the two missing crates and were also reluctant in providing a solution. I provide management with the actual crate numbers to assist in locating them in the warehouse. The "family name" written on paper and attached to the crates was wrong. They said that they may be able to deliver the additional items on Thursday or Friday (this was Tuesday afternoon). When informed that this was "unacceptable", and that the payment check was being taken back from the driver, the office then scheduled delivery for Wednesday at 1430.
Deliver of the final two crates which were intact was actually at 1745 (just as a thunderstorm started).
As provided above, the individuals who manned the trucks very very professional and efficient. The problems encountered are believed to be attributed to the management and scheduling process at the Craig Van Lines offices...
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