I have been going to Hans Auto Repair since before Mike bought it, back when Hans himself ran it, so I have been a loyal customer going on 12 to 15 years. Since they took it over things have become much more energetic and of a higher quality. I think it is an improvement.

I love the fact that the service manager and the head mechanic are married. It guarantees that the mechanic can't lie to the service manager. One of the biggest problems in most repair shops is the misinformation provided by the mechanic to the service manager that causes undue havoc. Because mechanics are usually busy you can't necessarily deal directly with them. If the mechanic tells the whole truth and nothing but the truth then a service manager is a great idea. Since they are married, it is a given you are getting the true story.

The quality at Hans Auto Repair is great. They are as good as it can be; there are no better Volvo mechanics around. Don't use them though, so that I can have quicker access to their services.