1. Paul and front desk staff knew I'd scheduled my car for drop off and rental car on Monday 3/14. They knew the supplemental insurance quote had been requested. They knew money was a concern to me. Nobody bothered to call me to tell me that the Geico supplemental insurance adjuster hadn't been heard from. I wasted an unnecessary day of car rental (and attendant insurance coverage) because no one followed up.

2. I was told on the evening of March 17 that the car couldn't be released until full payment was received. I responded that I had been told by the insurance company that the full amount had been issued. Paul checked the file, and stated that oh no, only the supplemental check had been received. I followed up with the insurance company and another check was issued. That second check had to be cancelled when I reviewed the payments online over the weekend, and learned that in fact the full amount had been paid, two days prior to Paul telling me that only partial payment had been received.

3. The work is beautiful, but the window gasket wasn't in on time. Paul told me the old one had been put on and that the new one could be installed in half an hour when it arrived. When the service manager called me to tell me it had arrived, he told me it would actually take an hour to install. Now I have to schedule time off work in order to get the car back in there, and I have no confidence that it will actually be completed in a timely manner.