From the staff person who came out for the original service order, the person who came out to do all the measurements and the whole crew who came out to replace the furnace and air conditioning unit, they couldn't have been more polite and respectful to my and my home. The clean-up of the job was perfect too. Everyone arrived on time as they stated and left as anticipated too. The new Bryant furnace and ac is as quiet as a mouse and takes less space than the unit they removed!! I would highly recommend Krane!