Business Description:
Categories
appliance store
Standard TV & Appliance Portland
5240 SE 82nd Ave, Portland, OR 97266, USA
(503) 777-3377

Service

Total Experience

Will Recommend

Heather D.

Portland, OR

Standard TV & Appliance Portland

Fantastic!

I had a G&E dryer that was under warranty, and it caught fire. Standard TV & Appliance went above and beyond what I expected in helping as a liaison with G&E. Kelly Coffman made things so easy. The process was a nightmare- trying to talk to G&E, talk to Standard TV, jump through G&E's hoops- but Kelly did so many things to make sure there wasn't any stress on me. I have 4 kids, and one with special needs, so that was fantastic. Kelly did all the work for me, and she was like my therapist. I was really frustrated, and she helped me stay calm. I was incredibly impressed. This is how customer service should be! I keep going back to Standard TV because they always have really great salespeople. They are not annoying or trying to push you to upgrade, they just talk to you honestly and let you make your own decision. I trust them and I keep going back because I felt really respected. Even though this was a nightmare, they made it right. Even though it's a bigger store, it felt like a small Mom and Pop shop. When something got screwed up, they were right on it.