Superb customer service, and pro-active communication.
Grove Body Shop is superb. I have had the privileged of using them both professionally and personally for several years now. I have been a Farmers Insurance agent for over 30 years, and they have made my job so much easier. I recommend everyone to them.
It is very nice to be able to have accessibility to companies that I know will give excellent service. That is why people have insurance, in order to get great service. When dealing with an auto accident, clients are usually in crisis mode, but I know it will go smoothly for them when I send them to Grove Body Shop.
I have never had a negative experience, with my own car or my clients' cars. If there is a problem they will make it right immediately. Many times they have far surpassed my expectations in regards to customer service. They handle all situations excellently.
Grove Body Shop is very pro-active. What is wonderful about their service, and imperative when it comes to customers, is that they really keep the customer in the loop. They really are in constant communication, and on the rare occasion when there is a delay they always come through with a detailed explanation.
I've always been very pleased with Grove Body Shop. They have always done what they needed to do in an extremely prompt time frame. Dealing with them has really set my mind at ease.
Diane Robinson
Farmers Insurance Group Agent