I contacted them online, which was pretty easy. I told them what was wrong, because I had gotten it checked out at a shop earlier. They emailed me back and told me to drop it off, which I did. My only complaint was that they didn't call me before they performed any work. I had already told them I needed my brakes replaced, but they went ahead and did it without double checking with me. It seems like they did a good job though. The guys were nice and the shop was clean.