I had a problem with my garage OH door, contacted the office and in a couple of hours they arrived to troubleshoot the door and found that the door needed to be replaced. A couple of days after the door arrived and it was installed in no time. Personnel of the first visit and the installation crew were very professional and fast. The only improvement needed of the this experience is that the crew was very descriptive on what needed to be lubed and I think that being this a new door, they should lube it at the time of the installation.